Case Study 2 | Bank Banks On Promech

A €2.7M saving for a European Bank with the implementation of “lean principles”, delivering major service and financial improvements.

 

Project Summary
Focus - Improve customer service
- Reduce unit cost
- Create centralisation platform
Key Techniques Employed - Value stream mapping
- Process realignment
- SPC implementation
- Front Line management development
- Single piece workflow
Result 2.7 million
ROI 18:1
Comments Removal of dirty forms to and from customer. Approaches led to clean process inputs and a 35% reduction in incoming calls due to a reduction of in process failure demand. Implemented platform to allow centralisation of 38 branches in 9 month period.